I walked away to Rewards Desk and told them how I was treated. This is not the first impression you want to leave. Give this lady a job cleaning toilets and away from people. She replied "I heard you before, but there's just a lot of work involved when someone is paying cash". Again, I let her know it was my 60th birthday because I really just wanted her to smile and say happy birthday. I let her know that I was providing a credit card for incidentals. I told her I wanted to pay cash to which she said housekeeping would have to come check over the room the next day. She said "you don't even have a room, rooms aren't ready until 3 pm". She said "what do you mean a good room?" I said, well you know, with a decent view. I sheepishly asked if it was a good room. We found about about the pool being closed but she said there is a new pool, but our room was "over there" as she swung her arm in the direction of our room. We booked this hotel not realizing the pool that we have loved in the past was closed for renovation.
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